Frequent Questions about Word Numbers (0800, 0860, 0861) Apply for your Word Number here About Dial-A-Word Contact Dial-A-Word
Enter you desired word number here
 
0800, 0861 or 0860?
With Dial A Word you not only get a word number, but a fully packaged promotional marketing solution.


  1. Definitions
  2. Recital
  3. Registration & Marketing Fee
  4. Contract Duration & Termination
  5. SSA Responsibilities & Duties
  6. Customerís / Advertiserís Duties and Responsibilities
  7. General Conditions
  8. Indemnification
  9. Remuneration
  10. Termination of the Agreement
  11. Consequences of Termination of the Agreement
  12. Cession and Delegation
  13. Whole Agreement
  14. Variation
1 Definitions
1.1 The following terms shall have the following meanings:
1.1.1 “SSA” shall mean Silver Solutions 933 CC t/a (Silver Solutions Advertising) (Registration Number: 2004/094878/23) (“Dial - A - Word”) or such entity as may be nominated by SSA in its place from time to time.
1.1.2 “Contract Duration” shall mean the period of duration of the advertising agreement as set out in this agreement, and any extension thereof as may be agreed upon between the parties in writing from time to time.
1.1.3 “Customer/ Advertiser” shall mean the other party to this agreement.
1.1.4 “Designated Number” shall mean the Customer’s/ Advertiser’s chosen landline number to be connected with the requested Dial - A - Word number.
1.1.5 “Designated Area” shall mean the Customer’s/ Advertiser’s chosen and/ or requested geographical area in which the landline number and the requested Dial - A - Word number shall operate.
1.1.6 “Registration Fee” shall mean the fee, which becomes due and payable to SSA upon signature of this agreement.
1.1.7 “Person” shall mean any natural or juristic person.
1.1.8 “Effective Date” shall mean the date upon which the registration and activation fee becomes due and payable by the Customer/ Advertiser to SSA.
1.1.9 “Monthly Marketing Fee” shall mean the fee payable by the Customer/ Advertiser to SSA in advance via debit order on a monthly basis starting from the effective date as set out in the agreement.
1.1.10 “Dial - A - Word” shall mean the advertising campaign to promote the dialing of an easy to remember word - in the place of the client’s number.
2. Recital:
2.1 Whereas SSA owns the right to various telephone numbers which have a commercial value to the Customer/ Advertiser because of a marketing and advertising campaign by SSA the Customer/ Advertiser pay a marketing fee to SSA. Now therefore the parties agree as follows:
3. Registration and marketing fee:
3.1 Upon the signature of this agreement the Customer/ Advertiser shall pay the registration fee to SAA as set in this agreement.
3.2 Upon the signature of this agreement the Customer/ Advertiser shall authorize the monthly marketing fee to SSA as set in this agreement.
3.3 SSA shall not be under any obligation at any stage to repay the marketing or registration fee to the Customer/ Advertiser.
4. Contract duration and termination:
4.1 This agreement commences as of the effective date as set out in this agreement.
4.2 The agreement shall subsist as from the effective date for the period as set out in this agreement, and shall remain in full force until such time as the Customer/ Advertiser terminates the contract in accordance with clause 4.3 below.
4.3 The parties shall have the right to terminate the agreement, after the expiration of the contract duration as set out in this agreement, upon giving THREE months written notice to the other party.
4.4 The rights, duties and responsibilities of all the parties will continue to subsist during the said THREE month notice period.
5. SSA responsibilities and duties:
5.1 SSA shall upon signature of this agreement ensure, within a reasonable time, that the requested number as set out in this agreement to be connected to the Customer’s/ Advertiser’s designated number and assigned to the Customer’s/ Advertiser’s designated area.
5.2 SSA shall remain responsible to pay all costs relating to the rental of the requested Dial - A - Word number and all other advertising costs as stipulated in marketing package.
5.3 SSA shall continue to render support and technical assistance to the Customer/ Advertiser, such assistance being limited to the Customer/ Advertiser being contactable through the SSA contact details.
6. Customer’s/ Advertiser’s duties and responsibilities:
6.1 The Customer/ Advertiser shall provide upon request by SSA a written document requesting and authorizing the connection of the requested Dial- A- Word number to the Customer’s/ Advertiser’s designated number.
6.2 The Customer/ Advertiser shall at all times be responsible and endeavour to act professionally in responding to calls on the requested Dial - A - Word number.
6.3 The Customer/ Advertiser shall not for whatever reason be entitled to withhold payment of any amounts due to SSA and shall not be entitled to set- off or deduct any claim(s) it may have against SSA in respect of the monthly, registration and/ or activation fee or any payments of whatsoever cause owing to SSA.
7. General Conditions:
7.1 SSA shall not be liable or responsible for any damages or losses which the Customer/ Advertiser may suffer as a result of underlying technical problems and malfunctioning which are not associated with the service provided by SSA but have their origin in the telecommunications network provider or other service providers, including but not limited to Telkom SA Ltd, Vodacom Ltd, MTN Ltd. CellC Ltd and which fall outside the control of SSA.
7.2 The Customer/ Advertiser shall not acquire any rights, privileges and/ or control over the requested Dial - A - Word number and all rights, privileges, obligations and/ or control of the above number shall remain with SSA.
7.3 The Customer/ Advertiser shall not acquire any rights and/ or privileges over the name “Dial - A - Word’’ and/ or it’s logo.
7.4 The Customer/ Advertiser warrants that all information entered and/ or given in terms of this agreement is true and correct.
8. Indemnification
8.1 SSA shall not be liable for any delays, malfunctioning or losses as a result of the connection period for the requested Dial - A - Word number.
8.2 The Customer/ Advertiser hereby indemnifies SSA against any claim for damages arising out of the use by the Customer/Advertiser of the requested Dial - A - Word number being faulty in any way whatsoever or in the event of the circumstances as set out in clause 7.2 above.
9. Remuneration
9.1 The Customer/ Advertiser shall be liable to SSA for the monthly marketing fee;
9.2 The monthly marketing fee shall be payable in advance via debit order by the Customer/ Advertiser to SSA, as set out in this agreement.
9.3 The monthly marketing fee, as stated in clause 9.2 above, shall be subject to a 10% increase per annum or such percentage calculated with regard to the Consumer Price Index, whichever is the higher.
9.4 Dial - A - Word shall furthermore have a right in its sole discretion to adjust the said monthly service fee from time to time in accordance with any increases in the underlying costs of renting the numbers from the telecommunications network provider or any other person.
9.5 The Customer/ Advertiser shall be fully liable for all costs by Telkom relating to the toll free and Sharecall numbers of the requested Dial - A - Word number to the Customer’s/ Advertiser’s designated number, but not the actual monthly rental from the service provider.
9.6 The Customer/ Advertiser shall not acquire any rights, obligations or control over and/or to the requested Dial - A - Word number whatsoever.
10. Termination of the agreement
10.1 SSA shall be entitled to cancel the agreement with immediate effect should the Customer/ Advertiser be in breach of clause 9 above and remain in breach after receiving a written notice to remedy such brief within 7 ( Seven) days of such notice or if such notice or if such breach re- occurs at some later stage thereafter;
10.2 Upon such cancellation as set out in clause 10.1 SSA shall be entitled to reassign the requested Dial - A - Word number to any other person(s) and/ or designated area.
10.3 Notwithstanding the provisions as set out in clause 10.1, either party shall be entitled to terminate this agreement in the event of:
10.3.1 Any breach by the other party of any of the material terms, conditions and/or provisions of this agreement and failing to remedy said breach within 7 ( Seven) calendar days of receipt of a written notice delivered by hand or by courier, calling on the party in breach to remedy the breach within 7 ( Seven) calendar days;
10.3.2 The other party being placed under provisional or final liquidation, being placed under provisional or final sequestration or being placed under judicial management.
10.3.3 Telkom or another provider or telecommunications services, including but not limited to Vodacom Ltd, MTN Ltd and/or CellC Ltd, ceasing to operate the requested Dial - A - Word number or the underlying service or ceases to rent the Dial - A - Word number to SSA.
11. Consequences of Termination of this agreement
11.1 Upon termination of this agreement for whatever reasons, the Customer / Advertiser undertakes immediately to:
11.1.1 Cease using the Dial - A - Word number;
11.1.2 Cease advertising the Dial - A - Word number in any way whatsoever including advertising from any visible location and/or vehicles and/or stationary and/or any other form of advertising.
12. Cession and Delegation
12.1 The Customer/ Advertiser shall not be entitled to cede and/or to delegate any of his/her obligations or rights in terms of this agreement and the control of the Dial - A - Word number without the prior written consent of SSA.
12.2 SSA shall be entitled to cede and/or delegate and/or transfer the rights, duties, obligations and/or control of the Dial - A - Word number including its rights as lessor of the Dial - A - Word number to any person at its sole and absolute discretion to any third party with authorization from the service provider.
13 Whole Agreement
13.1 This Agreement (and any documents referred to in it) contains the whole agreement between the Parties relating to the service contemplated by this Agreement and supersedes all previous understandings and agreements between the parties relating to this agreement. Each Party acknowledges that, in agreeing to enter into this Agreement, it has not relied on any representation, warranty, collateral contract or other assurance (except those set out in this Agreement and any documents referred to in it) made by or on behalf of any Party or any other person whatsoever before the execution of this Agreement. Each Party waives all rights and remedies which, but for this clause, might otherwise be available to it in respect of any such representation, warranty, collateral contract or other assurance.
14. Variation
14.1 No addition to, variation, or agreed cancellation of this agreement or any of the annexure hereto shall be of any force or effect unless in writing and signed by or on behalf of an authorised person for the parties.